At Vashu Global, customer satisfaction is our priority. Please read our refund policy to understand when and how refunds are processed.
Eligible Refund Cases
- Item received is damaged or defective.
- Wrong item delivered.
- Order not delivered within the promised time.
- Item quality is significantly different from the listing.
Refund Window
Refund requests must be raised within 24 hours of delivery via the app or by emailing us. Late requests may not be honoured.
Non-Refundable Items
- Perishable food items (unless spoiled on arrival).
- Items that have been used or consumed.
- Digital or downloadable products.
- Items marked as "non-refundable" by the seller.
How to Request a Refund
- Open Vashu Global → Go to Orders.
- Select the affected order and tap "Report an Issue".
- Describe the issue and attach photos if required.
- Our team will review and respond within 2–3 business days.
Refund Processing
Approved refunds are credited back to the original payment method within 5–7 business days (bank processing times may vary). For COD orders, refunds are issued as app wallet credits.
Contact Support
Still have questions? Reach us at support@vashu.com.